![]() You may need to enable the debug logger manually. In case Zoiper is crashing or freezing, we will ask you to collect a debug log and crash dumps. * Note: Zoiper team could not guarantee 100% compatibility with any third party hardware or software products.Īlso, our QA and Support engineers would ask for a set of log files. What did you do and what did you expect to happen? Our QA team would need them for the lab tests.What are the exact steps to recreate the issue? Send us all details.Does it appear under certain conditions?.Is it the first time when the issue appears?.Are you able to recreate the issue every time you try?.If your report is concerning audio related issues - what audio codecs are you using?.Is it SIP or IAX2? Obtain this information from your VoIP provider or system administrator.What type of Voip account are you using?.If using your own VoIP server - what is it?.If using accounts provided by a VoIP provider, which one is it?.Do you have access to your VoIP server, or did you get your account from a VoIP provider?.In case you are experiencing the issue with a VoIP account, we would need more details like:.Obtain this information from Zoiper's "about" screen. ![]() Which is the exact version of Zoiper that you are using?.Which email address did you use to purchase your Zoiper BIZ/Premium product?.If the issue appears while using certain third-party software, we would need its exact version.In case the issue is experienced while using a USB audio device, we would need its exact make and model.Are you using a domain controller, VPN or remote connection, specific hardware, SSD or external hard drives, RAID?.Are there any specific facts about your environment / setup? *.What is the exact operating system on the affected device?.Our Support and QA engineers would require some specific details to be able to assist you in the investigation. If your initial setup have been working as expected for the time prior to the issues, and then a problem suddenly appeared, the most probable cause for it would be a network change, a change on the server-side or some other change in your environment. ![]() Note that Zoiper is not controlled remotely. Go to Settings again -> Audio Wizard and check if you are able to hear the test sound. Run Zoiper, go to Settings -> Preferences -> Audio -> Disable " Use WASAPI" -> then go to the " Device" sub-tab and disable " Use Generic HID" -> click "OK" and restart Zoiper. Zoiper 3.13 and above users experiencing no audio issues: Zoiper Community edition users are welcome to share their questions with the Zoiper Support Community. In case there are more than one tickets, we would need to merge the cases and the investigation will start over. Note: Each email you send opens a new, separate ticket. In case you need to add more information to the newly created ticket, just hit the reply button. ![]() Your request will create a new ticket in our RT system and you will receive an auto-response. Now you can drag and drop a contact from your Contacts list to make a transfer.If you are a Zoiper Biz user, contact us by email to log your request in our RT system. Zoiper 5 gives you even more flexibility than ever before. You have now established an unattended call transfer. Type the other party's number in the Search field and press Enter key or click the the transfer arrow button. You have now established an attended transfer.Ī: It is used when a call is transferred without informing the third party.Ĭlick the Transfer button located in the functions bar while in an active call. There will be two (2) active calls now in Zoiper 5.Ĭlick the Transfer button while in the active call that you want to transfer.Ĭlick the other call that is placed on hold. Wait until the second call is established. Here, Zoiper 5 gives you much more versatility - you can "dial" the second number either by choosing it from your Contacts list, or by typing it in the Search field. If you directly dial the second number, the first call will be put on hold automatically. Put the first call on hold manually (by clicking the hold button), or just dial the second number. Zoiper for Android is a VoIP softphone for Android devices, including phones and tablets. Zoiper 5 supports both attended ( warm) and unattended ( cold) call transfer.Ī: It is used when you first need to inform the third party about the call. No logs to view for debugging Video calling is unreliable This review predates OnSIP’s mobile app for iOS and Android, free to OnSIP users, so is not affected by bias. Call transfer with Zoiper 5 Transfer functionality is available only in Zoiper 5 PRO. ![]()
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